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Michael Clarke's avatar

Pubs are not designed for long one-person width queues that extend into the drinking/dining area. They are not supermarkets where you stand with a basket of self-served goods. The bar is inherently an interface, a liminal zone, where customers weigh up their drink choices, which are handed over to them by the serving staff. The customs and practice of the "invisible queue" have evolved to manage the fundamental nature of the design of the pub and the most practical way to make it operate. The single file queue is not only an abomination in terms of breaking with tradition and introducing extra stress to what should be a relaxing experiencea but it's a ridiculously inefficient way to manage space. If pubs and bar staff are going to tolerate this practice then they need to put out airport security or post-office style snaking queuing systems with barriers. That's the logical extension of the current trend.

Customers can't be blamed in the main for this. No one wants to be seen as the person who pushes in, even if the people forming the queue are clueless and acting in a way that destroys the collective experience for everyone else. The bar staff should prevent a queue from forming - or at least put up a notice to say that queues don't work.

AB's avatar

Old mate with the pups went to the far queue!

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